Introduction to Human Factors in Aviation

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system.

Revised Reason Model on Human Error

It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines.

Synergistic Model for Safety and Service

It also builds a synergistic model addressing the traditional conflict between safety and service objectives.

Passenger Risk Management and Air Rage Prevention

Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.