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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered.
An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering
Advances in the Human Side of Service Engineering
Advances in the Human Side of Service Engineering
Advances in The Human Side of Service Engineering
Advances in Human Aspects of Healthcare
Advances in Ergonomics in Manufacturing
Advances in Usability Evaluation Part II
Advances in Understanding Human Performance
Human Factors and Ergonomics in Consumer Product Design
Introduction to Humans in Engineered Systems
Emotional Engineering, Vol.5
Progressive Trends in Knowledge and System-Based Science for Service Innovation
Human Factors in Engineering