Every day, people are promoted into the ranks of management . . . even if they never intended to become managers.

They agree to their new responsibilities either to stay employed or to make more money. It is a universal phenomenon. But for these "accidental managers," it makes more sense to manage well than to manage badly, and this book tells them how.

Using examples and real-life case studies, The Accidental Manager gives readers the tools they need to make the most of their situation, showing them how to:

• Develop their people by having them work on their own and with others
• Actively listen in order to build trust and increase communication
• Give positive and constructive feedback to keep employees on track
• Motivate by providing the best possible environment for each team member

The book reveals the ten worst types of managers (and how to avoid being one of them), and features a special Management Assessment tool. The Accidental Manager gives managers the skills they need to shine in their new -- accidental -- positions.