Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience

Describes how Virginia Mason Medical Center (VMMC) has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean.

Describing how an organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show how Lean and innovation can work hand-in-hand to improve and transform value streams.

It also explains how to use the voices of patients and their families to drive improvement and innovation.