This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there''s a quick quiz so you can work out the personality type you''re dealing with, and how to communicate with them effectively. 

What You'll Learn

• Decode the warning signs through stories of each type
• Discover practical tools and techniques for dealing with each type
• Find short exercises to help you build the right mindset for success
• Boost workplace relationships with videos and an online quiz