THE MANAGER'S HANDBOOK

Proven solution to the people problems you face on the job in an easy Question and Answer format.

You’ll see exactly how to:

• Respond effectively to any type of employee complaint.
• Attract the best possible workers to your team and keep them motivated.
• Develop a positive, two-way rapport with your boss and other supervisors.
• Communicate clearly and persuasively whether you are speaking to someone or writing a report or memo.
• Turn the table on office politics.
• Dish out discipline when necessary without turning off employees.

Focusing squarely on the people handling skills that can make or break any supervisor, this Handbook provides you with quick help for tough day-to-day problems.