First published in 1998

This is an accessible book about working with people who have challenging behaviours for professionals, parents and carers. The focus and emphasis is on the practicalities—what is good practice? What do you do in challenging situations? What are good incident management procedures—particularly ones avoiding needless conflict and the use of dominance by staff?

How do staff work together, plan and problem solve? Staff from a variety of disciplines provide accounts of their work and the editor's commentary and summary highlights issues of practice, technique and theory from the accounts.